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SLA Escalation Playbooks

100 / 100 · Low risk

Fine to try.

By WYRE-AI/msp-claude-plugins (GitHub) · coding · 52 stars · scanned at commit 5cc6c90

A cross-PSA escalation framework for SLA pressure: how each PSA family (Autotask, HaloPSA, ConnectWise Manage, Syncro, Kaseya BMS) models SLA/priority state and where breach risk lives in each, a normalized breach-risk state model (healthy, at risk, breached-response, breached-resolution) with the default escalation action per state, how notification audience shifts by contract tier, and the evidence to gather before paging anyone.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'sla-escalation-playbooks' ] || [ -L ~/.agents/skills/'sla-escalation-playbooks' ]; then echo 'A skill folder named sla-escalation-playbooks already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/WYRE-AI/msp-claude-plugins' "$d" && git -C "$d" checkout --quiet '5cc6c90e75f7328fc0670c72f7b63d88523bb414' -- 'msp-claude-plugins/ops-pack/skills/sla-escalation-playbooks' && mkdir -p ~/.agents/skills && cp -R "$d"/'msp-claude-plugins/ops-pack/skills/sla-escalation-playbooks' ~/.agents/skills/'sla-escalation-playbooks' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'sla-escalation-playbooks' ~/.claude/skills/'sla-escalation-playbooks' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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