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Dispatch Prioritization

100 / 100 · Low risk

Fine to try.

By WYRE-AI/msp-claude-plugins (GitHub) · coding · 52 stars · scanned at commit 5cc6c90

Priority scoring and assignment for an unassigned PSA ticket queue: the scoring factors (SLA proximity, client tier, ticket age, technician load, skill/category match), how to combine them into an explainable ranked order rather than a black-box formula, and the tool-discovery pattern for finding which PSA and RMM connectors are actually live before calling any vendor's tools.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'dispatch-prioritization' ] || [ -L ~/.agents/skills/'dispatch-prioritization' ]; then echo 'A skill folder named dispatch-prioritization already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/WYRE-AI/msp-claude-plugins' "$d" && git -C "$d" checkout --quiet '5cc6c90e75f7328fc0670c72f7b63d88523bb414' -- 'msp-claude-plugins/ops-pack/skills/dispatch-prioritization' && mkdir -p ~/.agents/skills && cp -R "$d"/'msp-claude-plugins/ops-pack/skills/dispatch-prioritization' ~/.agents/skills/'dispatch-prioritization' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'dispatch-prioritization' ~/.claude/skills/'dispatch-prioritization' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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