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Autotask Tickets

100 / 100 · Low risk

Fine to try.

By WYRE-AI/msp-claude-plugins (GitHub) · coding · 52 stars · scanned at commit 5cc6c90

Autotask ticket lifecycle: status/priority codes and transition rules, the ticket field schema, SLA calculation and clock behavior, escalation rules, ticket metrics, and the MCP tool surface (create, update, search, history, notes) for MSP service desk operations.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'autotask-tickets' ] || [ -L ~/.agents/skills/'autotask-tickets' ]; then echo 'A skill folder named autotask-tickets already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/WYRE-AI/msp-claude-plugins' "$d" && git -C "$d" checkout --quiet '5cc6c90e75f7328fc0670c72f7b63d88523bb414' -- 'msp-claude-plugins/kaseya/autotask/skills/tickets' && mkdir -p ~/.agents/skills && cp -R "$d"/'msp-claude-plugins/kaseya/autotask/skills/tickets' ~/.agents/skills/'autotask-tickets' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'autotask-tickets' ~/.claude/skills/'autotask-tickets' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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