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Freshdesk Knowledge Base

100 / 100 · Low risk

Fine to try.

By WYRE-AI/msp-claude-plugins (GitHub) · coding · 52 stars · scanned at commit 5cc6c90

Freshdesk Solutions knowledge base: the three-level categories -> folders -> articles hierarchy, article fields and draft/published status, finding an article by walking that tree (there is no KB search tool), and the MSP workflow of suggesting relevant KB articles to deflect or resolve a ticket, through the Freshdesk REST API v2.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'freshdesk-knowledge-base' ] || [ -L ~/.agents/skills/'freshdesk-knowledge-base' ]; then echo 'A skill folder named freshdesk-knowledge-base already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/WYRE-AI/msp-claude-plugins' "$d" && git -C "$d" checkout --quiet '5cc6c90e75f7328fc0670c72f7b63d88523bb414' -- 'msp-claude-plugins/freshdesk/freshdesk/skills/knowledge-base' && mkdir -p ~/.agents/skills && cp -R "$d"/'msp-claude-plugins/freshdesk/freshdesk/skills/knowledge-base' ~/.agents/skills/'freshdesk-knowledge-base' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'freshdesk-knowledge-base' ~/.claude/skills/'freshdesk-knowledge-base' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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