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ticket-triage

100 / 100 · Low risk

Fine to try.

By w95/awesome-claude-corporate-skills (GitHub) · coding · 318 stars · scanned at commit 78dbc7c

Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'ticket-triage' ] || [ -L ~/.agents/skills/'ticket-triage' ]; then echo 'A skill folder named ticket-triage already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/w95/awesome-claude-corporate-skills' "$d" && git -C "$d" checkout --quiet '78dbc7c719920610d5b1c60bd13d9bb52d711c7a' -- '11-customer-success/ticket-triage' && mkdir -p ~/.agents/skills && cp -R "$d"/'11-customer-success/ticket-triage' ~/.agents/skills/'ticket-triage' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'ticket-triage' ~/.claude/skills/'ticket-triage' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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