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cs-workload-recovery-rules

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Writes team workload and recovery rules for a support desk, with an occupancy cap, breaks between hard contacts, recovery time after abuse, cover and shift-end rules, and a team check against six stress areas. Use for "run cs-workload-recovery-rules", "my team is burning out", "workload rules for support agents", "recovery time after an abusive call", "cap back-to-back hard contacts", "support team stress check", "breaks between difficult calls", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-workload-recovery-rules' ] || [ -L ~/.agents/skills/'cs-workload-recovery-rules' ]; then echo 'A skill folder named cs-workload-recovery-rules already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-workload-recovery-rules' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-workload-recovery-rules' ~/.agents/skills/'cs-workload-recovery-rules' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-workload-recovery-rules' ~/.claude/skills/'cs-workload-recovery-rules' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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