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cs-support-metrics-scorecard

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds a Support Metrics Scorecard with a metric set that separates closed from resolved, first contact resolution paired with reopen rate, an SLA clock owner per stage, and what each number cannot tell you. Use for "run cs-support-metrics-scorecard", "support KPIs", "customer service metrics", "first contact resolution", "reopen rate", "our metrics blame the wrong team", "monthly support report", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-support-metrics-scorecard' ] || [ -L ~/.agents/skills/'cs-support-metrics-scorecard' ]; then echo 'A skill folder named cs-support-metrics-scorecard already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-support-metrics-scorecard' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-support-metrics-scorecard' ~/.agents/skills/'cs-support-metrics-scorecard' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-support-metrics-scorecard' ~/.claude/skills/'cs-support-metrics-scorecard' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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