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cs-sla-ola

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Drafts an SLA and OLA agreement for a support desk, with customer targets by priority and channel, internal OLAs with engineering, product and billing, breach rules and a named clock owner at every stage. Use for "run cs-sla-ola", "SLA template", "OLA template", "operational level agreement", "SLA for customer support", "breaches blamed on support", "response time targets", "agreement with engineering on response times", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-sla-ola' ] || [ -L ~/.agents/skills/'cs-sla-ola' ]; then echo 'A skill folder named cs-sla-ola already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-sla-ola' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-sla-ola' ~/.agents/skills/'cs-sla-ola' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-sla-ola' ~/.claude/skills/'cs-sla-ola' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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