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cs-service-recovery-plan

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Drafts a service recovery plan with an owned-mistake reply, a fix and follow-up plan on two tracks, a gesture within agreed limits and an apology letter. Use for "run cs-service-recovery-plan", "service recovery", "how to apologise to a customer for our mistake", "we promised the wrong delivery date", "apology letter to customer", "make it right with the customer", "goodwill gesture", "we messed up, what do we say", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-service-recovery-plan' ] || [ -L ~/.agents/skills/'cs-service-recovery-plan' ]; then echo 'A skill folder named cs-service-recovery-plan already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-service-recovery-plan' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-service-recovery-plan' ~/.agents/skills/'cs-service-recovery-plan' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-service-recovery-plan' ~/.claude/skills/'cs-service-recovery-plan' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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