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cs-self-service-deflection

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Plans which support questions move to self-service and how to measure it honestly, producing a candidate question list, resolved versus abandoned measures and a second-line restaffing check. Use for "run cs-self-service-deflection", "self-service deflection plan", "ticket deflection", "which tickets can the bot or help centre take", "is our deflection rate real", "bots took the easy tickets", "restaff after deflection", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-self-service-deflection' ] || [ -L ~/.agents/skills/'cs-self-service-deflection' ]; then echo 'A skill folder named cs-self-service-deflection already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-self-service-deflection' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-self-service-deflection' ~/.agents/skills/'cs-self-service-deflection' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-self-service-deflection' ~/.claude/skills/'cs-self-service-deflection' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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