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cs-role-play-scenarios

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds a Role Play Scenario Bank by contact type, then plays the customer so agents can rehearse, with debrief questions and a practice log for the team. Use for "run cs-role-play-scenarios", "customer service role play", "practise a difficult customer", "role play scenarios for support", "play an angry customer", "rehearse a refund refusal", "practice for new agents", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-role-play-scenarios' ] || [ -L ~/.agents/skills/'cs-role-play-scenarios' ]; then echo 'A skill folder named cs-role-play-scenarios already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-role-play-scenarios' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-role-play-scenarios' ~/.agents/skills/'cs-role-play-scenarios' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-role-play-scenarios' ~/.claude/skills/'cs-role-play-scenarios' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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