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cs-raci-matrix

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds a Support RACI Matrix showing who owns what across support, success, sales, product and engineering, flags gaps and double owners, and sets a rule for new asks. Use for "run cs-raci-matrix", "support is the dumping ground", "who owns this task", "RACI for customer service", "responsibility matrix for support", "scope between support and success", "stop support picking up everything", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-raci-matrix' ] || [ -L ~/.agents/skills/'cs-raci-matrix' ]; then echo 'A skill folder named cs-raci-matrix already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-raci-matrix' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-raci-matrix' ~/.agents/skills/'cs-raci-matrix' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-raci-matrix' ~/.claude/skills/'cs-raci-matrix' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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