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cs-qa-scorecard

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds a Reply QA Scorecard with a reply rubric (accuracy, policy, clarity, tone, next step), a sample plan, a calibration session and same-day coaching notes about replies. Use for "run cs-qa-scorecard", "QA scorecard for support", "quality review of tickets", "reply quality rubric", "calibration session", "coaching notes for chat replies", "QA without watching people", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-qa-scorecard' ] || [ -L ~/.agents/skills/'cs-qa-scorecard' ]; then echo 'A skill folder named cs-qa-scorecard already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-qa-scorecard' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-qa-scorecard' ~/.agents/skills/'cs-qa-scorecard' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-qa-scorecard' ~/.claude/skills/'cs-qa-scorecard' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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