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cs-nps-survey

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Plans a relationship NPS survey with its follow-up question and turns the results into causes support can and cannot move, producing the survey plan, a close-the-loop rule where a person contacts detractors, and a cause table. Use for "run cs-nps-survey", "NPS survey", "net promoter score", "what do customers think of us overall", "how to calculate NPS", "NPS follow-up question", "close the loop with detractors", "our NPS dropped", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-nps-survey' ] || [ -L ~/.agents/skills/'cs-nps-survey' ]; then echo 'A skill folder named cs-nps-survey already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-nps-survey' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-nps-survey' ~/.agents/skills/'cs-nps-survey' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-nps-survey' ~/.claude/skills/'cs-nps-survey' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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