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cs-knowledge-base-article

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Turns a solved ticket into a knowledge base article (issue in the customer's words, environment, resolution, cause), with an article state, a gap list from failed searches and a review cadence. Use for "run cs-knowledge-base-article", "write a help article from this ticket", "knowledge base article", "KCS article", "document this fix", "our answers are buried", "internal wiki page for support", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-knowledge-base-article' ] || [ -L ~/.agents/skills/'cs-knowledge-base-article' ]; then echo 'A skill folder named cs-knowledge-base-article already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-knowledge-base-article' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-knowledge-base-article' ~/.agents/skills/'cs-knowledge-base-article' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-knowledge-base-article' ~/.claude/skills/'cs-knowledge-base-article' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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