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cs-incident-communication

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Writes an incident communication plan for an outage, with a first notice, an update cadence that always gives the next-update time, no-ETA wording, an all-clear, a blameless closing note and an agent brief. Use for "run cs-incident-communication", "incident communication plan", "outage update to customers", "status page update", "what to tell customers with no ETA", "agent brief during an outage", "incident closing note", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-incident-communication' ] || [ -L ~/.agents/skills/'cs-incident-communication' ]; then echo 'A skill folder named cs-incident-communication already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-incident-communication' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-incident-communication' ~/.agents/skills/'cs-incident-communication' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-incident-communication' ~/.claude/skills/'cs-incident-communication' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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