← All skills

cs-five-whys

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Finds the few contact reasons that drive most of your volume and asks why until each reaches a fixable process, producing a Pareto table of drivers, a 5 Whys chain per driver and a list of asks for product with owners and dates. Use for "run cs-five-whys", "5 whys", "root cause analysis for tickets", "ticket driver report", "top contact drivers", "why do customers keep contacting us", "voice of the customer report", "product never hears it", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-five-whys' ] || [ -L ~/.agents/skills/'cs-five-whys' ]; then echo 'A skill folder named cs-five-whys already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-five-whys' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-five-whys' ~/.agents/skills/'cs-five-whys' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-five-whys' ~/.claude/skills/'cs-five-whys' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

Badge for your README

The badge for polar-bear-org/claude-skills shows the score of its lowest-scoring skill.

[![SkillTrust](https://zalavijaysinh.github.io/skilltrust/badges/polar-bear-org/claude-skills.svg)](https://zalavijaysinh.github.io/skilltrust/repos/polar-bear-org/claude-skills/)

Score history