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cs-escalation-matrix

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds an escalation matrix for a support desk, with support tiers and their entry criteria, an impact and urgency priority grid, triggers, target times and the information each route needs before a ticket moves. Use for "run cs-escalation-matrix", "escalation matrix", "escalation path for support", "who decides on this ticket", "support tiers", "priority matrix for tickets", "stop every ticket landing on me", "tier 1 tier 2 tier 3 rules", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-escalation-matrix' ] || [ -L ~/.agents/skills/'cs-escalation-matrix' ]; then echo 'A skill folder named cs-escalation-matrix already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-escalation-matrix' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-escalation-matrix' ~/.agents/skills/'cs-escalation-matrix' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-escalation-matrix' ~/.claude/skills/'cs-escalation-matrix' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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