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cs-erlang-c-staffing

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds an Erlang C staffing plan for a support team, with a volume forecast by interval, agents needed at a target service level, occupancy and shrinkage, workload maths for email and chat, and a one-page case for more hands. Use for "run cs-erlang-c-staffing", "how many agents do we need", "Erlang C calculation", "staffing case for leadership", "support capacity plan", "tickets doubled and we need to hire", "forecast support headcount", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-erlang-c-staffing' ] || [ -L ~/.agents/skills/'cs-erlang-c-staffing' ]; then echo 'A skill folder named cs-erlang-c-staffing already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-erlang-c-staffing' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-erlang-c-staffing' ~/.agents/skills/'cs-erlang-c-staffing' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-erlang-c-staffing' ~/.claude/skills/'cs-erlang-c-staffing' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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