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cs-de-escalation-playbook

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds a de-escalation playbook with phone and chat steps, phrases to use and avoid, the "I want your manager" path and a handoff note so the customer does not repeat themselves. Use for "run cs-de-escalation-playbook", "how to handle angry customers", "how to deal with difficult customers", "what to say to an angry customer", "customer wants to speak to a manager", "calm down an upset caller", "de-escalation phrases", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-de-escalation-playbook' ] || [ -L ~/.agents/skills/'cs-de-escalation-playbook' ]; then echo 'A skill folder named cs-de-escalation-playbook already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-de-escalation-playbook' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-de-escalation-playbook' ~/.agents/skills/'cs-de-escalation-playbook' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-de-escalation-playbook' ~/.claude/skills/'cs-de-escalation-playbook' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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