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cs-customer-service-policy

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Writes a customer service policy with one page per topic (hours, channels, response promises, tone, refunds pointer, privacy basics), a change log and a "what we never say" list. Use for "run cs-customer-service-policy", "write our customer service policy", "support standards", "every agent gives a different answer", "one source of truth for support", "customer service guidelines", "service promises", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-customer-service-policy' ] || [ -L ~/.agents/skills/'cs-customer-service-policy' ]; then echo 'A skill folder named cs-customer-service-policy already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-customer-service-policy' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-customer-service-policy' ~/.agents/skills/'cs-customer-service-policy' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-customer-service-policy' ~/.claude/skills/'cs-customer-service-policy' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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