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cs-customer-journey-map

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Builds a customer journey map from real tickets, with phases, actions, thoughts and feelings, the contact points where customers get confused and write in, and rewrites of the messages that cause it. Use for "run cs-customer-journey-map", "customer journey map", "why do customers keep contacting us", "customers don't read the emails", "map where customers get confused", "rewrite our order emails", "journey map from tickets", "where do our tickets start", part of the AI for Customer Service Pack…

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-customer-journey-map' ] || [ -L ~/.agents/skills/'cs-customer-journey-map' ]; then echo 'A skill folder named cs-customer-journey-map already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-customer-journey-map' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-customer-journey-map' ~/.agents/skills/'cs-customer-journey-map' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-customer-journey-map' ~/.claude/skills/'cs-customer-journey-map' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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