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cs-complaint-handling-procedure

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Writes a complaint handling procedure with receive, acknowledge, investigate, answer, close and learn steps, acknowledgement and outcome letters and a complaint log. Use for "run cs-complaint-handling-procedure", "complaint handling procedure", "how to handle customer complaints", "complaints process", "formal complaint response letter", "complaint log template", "ISO 10002 complaints", "who handles a formal complaint", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-complaint-handling-procedure' ] || [ -L ~/.agents/skills/'cs-complaint-handling-procedure' ]; then echo 'A skill folder named cs-complaint-handling-procedure already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-complaint-handling-procedure' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-complaint-handling-procedure' ~/.agents/skills/'cs-complaint-handling-procedure' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-complaint-handling-procedure' ~/.claude/skills/'cs-complaint-handling-procedure' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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