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cs-chatbot-handoff-rules

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Writes the rules for when a support bot hands a customer to a person, producing a bot scope table, handoff triggers with a context packet and a loop test script. Use for "run cs-chatbot-handoff-rules", "bot handoff rules", "chatbot escalation to a human", "our bot loops customers", "customers cannot reach a person", "bot disclosure message", "doom loop test", "what should the bot never answer", part of the AI for Customer Service Pack by 90n.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-chatbot-handoff-rules' ] || [ -L ~/.agents/skills/'cs-chatbot-handoff-rules' ]; then echo 'A skill folder named cs-chatbot-handoff-rules already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-chatbot-handoff-rules' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-chatbot-handoff-rules' ~/.agents/skills/'cs-chatbot-handoff-rules' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-chatbot-handoff-rules' ~/.claude/skills/'cs-chatbot-handoff-rules' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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