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cs-abusive-customer-policy

100 / 100 · Low risk

Fine to try.

By polar-bear-org/claude-skills (GitHub) · design · 54 stars · scanned at commit 95f0180

Writes an abusive contact policy with warning, final warning and end-contact steps, a script for each step by channel, a supervisor backup rule with a time limit and an incident log. Use for "run cs-abusive-customer-policy", "abusive customer policy", "customer is swearing at me", "can I hang up on an abusive customer", "customer threatened our agent", "end the chat with a rude customer", "zero tolerance policy for abuse", "script for ending an abusive call", part of the AI for Customer Service…

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'cs-abusive-customer-policy' ] || [ -L ~/.agents/skills/'cs-abusive-customer-policy' ]; then echo 'A skill folder named cs-abusive-customer-policy already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/polar-bear-org/claude-skills' "$d" && git -C "$d" checkout --quiet '95f01806ca43f6ee788d0579743e35853b695930' -- 'packs/ai-for-customer-service-pack/skills/cs-abusive-customer-policy' && mkdir -p ~/.agents/skills && cp -R "$d"/'packs/ai-for-customer-service-pack/skills/cs-abusive-customer-policy' ~/.agents/skills/'cs-abusive-customer-policy' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'cs-abusive-customer-policy' ~/.claude/skills/'cs-abusive-customer-policy' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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