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twilio-customer-support-architect

100 / 100 · Low risk

Fine to try.

By openai/plugins (GitHub) · coding · 7,836 stars · scanned at commit d420d13

Planning skill for building customer service and support systems. Qualifies the developer's needs across the support ladder (self-service → AI agents → contact center), channel mix, and scale to recommend the right Twilio architecture. Handles both "build me a call center" and "add an IVR to my existing support line."

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'twilio-customer-support-architect' ] || [ -L ~/.agents/skills/'twilio-customer-support-architect' ]; then echo 'A skill folder named twilio-customer-support-architect already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/openai/plugins' "$d" && git -C "$d" checkout --quiet 'd420d13051bffe4543ed39e30fa46b87148e47dd' -- 'plugins/twilio-developer-kit/skills/twilio-customer-support-architect' && mkdir -p ~/.agents/skills && cp -R "$d"/'plugins/twilio-developer-kit/skills/twilio-customer-support-architect' ~/.agents/skills/'twilio-customer-support-architect' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'twilio-customer-support-architect' ~/.claude/skills/'twilio-customer-support-architect' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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Score history

Also found in

Identical copies of this skill exist at:

• zhongjingyun/codex-plugins/plugins/twilio-developer-kit/skills/twilio-customer-support-architect