← All skills

Support Reply

100 / 100 · Low risk

Fine to try.

By nightly-labs/openbot (GitHub) · coding · 7,407 stars · scanned at commit 28f04e8

Draft a customer reply that states what is known and the next step, plus a separate internal note and, when needed, an escalation package with repro steps, account facts and impact. No refunds, exceptions or dates without a policy that allows them. Sends only on an explicit request.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'support-reply' ] || [ -L ~/.agents/skills/'support-reply' ]; then echo 'A skill folder named support-reply already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/nightly-labs/openbot' "$d" && git -C "$d" checkout --quiet '28f04e89efa8729f3b0598cb5840e1fe502b306d' -- 'marketplace/production-catalog/skills/support-reply' && mkdir -p ~/.agents/skills && cp -R "$d"/'marketplace/production-catalog/skills/support-reply' ~/.agents/skills/'support-reply' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'support-reply' ~/.claude/skills/'support-reply' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

Badge for your README

The badge for nightly-labs/openbot shows the score of its lowest-scoring skill.

[![SkillTrust](https://zalavijaysinh.github.io/skilltrust/badges/nightly-labs/openbot.svg)](https://zalavijaysinh.github.io/skilltrust/repos/nightly-labs/openbot/)

Score history