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support-staffing-model

95 / 100 · Low risk

Fine to try. Some of what it can do is expected: a coding skill usually runs build and test commands.

By mohitagw15856/pm-claude-skills (GitHub) · coding · 1,539 stars · scanned at commit edb6995

How many support agents does the queue actually need — Erlang C, computed, not 'tickets per agent' folklore. Use when staffing a support/CS team, defending headcount, or checking whether an SLA is mathematically possible with the current roster. Produces agent counts across load scenarios (with shrinkage), occupancy and average-wait numbers, and a real .xlsx — via the bundled zero-dependency script.

Works with any agent that supports SKILL.md skills.

What this skill can do

Other copies in this repository

mohitagw15856/pm-claude-skills has 1 more folder with a skill named support-staffing-model. This page shows the lowest-scoring copy.

• plugins/pm-calculators/skills/support-staffing-model 95/100 · Low risk

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'support-staffing-model' ] || [ -L ~/.agents/skills/'support-staffing-model' ]; then echo 'A skill folder named support-staffing-model already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/mohitagw15856/pm-claude-skills' "$d" && git -C "$d" checkout --quiet 'edb6995427bac9d948775258a82aeecced60ceb1' -- 'skills/support-staffing-model' && mkdir -p ~/.agents/skills && cp -R "$d"/'skills/support-staffing-model' ~/.agents/skills/'support-staffing-model' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'support-staffing-model' ~/.claude/skills/'support-staffing-model' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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