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customer-incident-update

100 / 100 · Low risk

Fine to try.

By mohitagw15856/pm-claude-skills (GitHub) · coding · 1,539 stars · scanned at commit edb6995

Write the customer-facing incident update during an outage — status-page post or email — that's honest about impact without over-promising. Use when asked to write a status page update, draft customer comms for an outage, post an incident notice, or tell customers about downtime. Produces the update in the right tense for the incident stage (investigating / identified / monitoring / resolved), with impact scope, any workaround, and a concrete next-update time. Distinct from incident-postmortem …

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Other copies in this repository

mohitagw15856/pm-claude-skills has 1 more folder with a skill named customer-incident-update. This page shows the lowest-scoring copy.

• plugins/pm-crisis/skills/customer-incident-update 100/100 · Low risk

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'customer-incident-update' ] || [ -L ~/.agents/skills/'customer-incident-update' ]; then echo 'A skill folder named customer-incident-update already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/mohitagw15856/pm-claude-skills' "$d" && git -C "$d" checkout --quiet 'edb6995427bac9d948775258a82aeecced60ceb1' -- 'skills/customer-incident-update' && mkdir -p ~/.agents/skills && cp -R "$d"/'skills/customer-incident-update' ~/.agents/skills/'customer-incident-update' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'customer-incident-update' ~/.claude/skills/'customer-incident-update' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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