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customer-support-ops

85 / 100 · Low risk

Fine to try.

By mkurman/zorai (GitHub) · design · 327 stars · scanned at commit 8ea1fc3

Use this skill when designing ticket triage systems, managing SLAs, creating macros, or building escalation workflows. Triggers on ticket triage, SLA management, support macros, escalation workflows, support queue, first response time, and any task requiring customer support process design or optimization.

Works with any agent that supports SKILL.md skills.

What this skill can do

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'customer-support-ops' ] || [ -L ~/.agents/skills/'customer-support-ops' ]; then echo 'A skill folder named customer-support-ops already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/mkurman/zorai' "$d" && git -C "$d" checkout --quiet '8ea1fc3ae126b6e103b8508bacd8f5aa60b6f4ad' -- 'skills/nontechnical/absolutelyskilled/customer-support-ops' && mkdir -p ~/.agents/skills && cp -R "$d"/'skills/nontechnical/absolutelyskilled/customer-support-ops' ~/.agents/skills/'customer-support-ops' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'customer-support-ops' ~/.claude/skills/'customer-support-ops' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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