← All skills

customer-success-playbook

85 / 100 · Low risk

Fine to try.

By mkurman/zorai (GitHub) · other · 327 stars · scanned at commit 8ea1fc3

Use this skill when building health scores, predicting churn, identifying expansion signals, or running QBRs. Triggers on customer success, health scores, churn prediction, expansion signals, customer QBRs, onboarding playbooks, NRR optimization, and any task requiring customer success strategy or operations.

Works with any agent that supports SKILL.md skills.

What this skill can do

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'customer-success-playbook' ] || [ -L ~/.agents/skills/'customer-success-playbook' ]; then echo 'A skill folder named customer-success-playbook already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/mkurman/zorai' "$d" && git -C "$d" checkout --quiet '8ea1fc3ae126b6e103b8508bacd8f5aa60b6f4ad' -- 'skills/nontechnical/absolutelyskilled/customer-success-playbook' && mkdir -p ~/.agents/skills && cp -R "$d"/'skills/nontechnical/absolutelyskilled/customer-success-playbook' ~/.agents/skills/'customer-success-playbook' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'customer-success-playbook' ~/.claude/skills/'customer-success-playbook' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

Badge for your README

The badge for mkurman/zorai shows the score of its lowest-scoring skill.

[![SkillTrust](https://zalavijaysinh.github.io/skilltrust/badges/mkurman/zorai.svg)](https://zalavijaysinh.github.io/skilltrust/repos/mkurman/zorai/)

Score history