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customer-support-agent

100 / 100 · Low risk

Fine to try.

By mastra-ai/mastra (GitHub) · coding · 29,480 stars · scanned at commit 43d1e9c

Authoring playbook for building agents that triage and reply to customer messages — support tickets, email inquiries, chat questions, refund requests, or product issues. Use this when the user wants an agent that handles inbound customer questions, drafts replies, escalates hard cases, summarizes tickets, or follows a support playbook.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'customer-support-agent' ] || [ -L ~/.agents/skills/'customer-support-agent' ]; then echo 'A skill folder named customer-support-agent already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/mastra-ai/mastra' "$d" && git -C "$d" checkout --quiet '43d1e9c16d6681a66636e318c34118597911f7c5' -- 'packages/editor/src/ee/workspace/skills/customer-support-agent' && mkdir -p ~/.agents/skills && cp -R "$d"/'packages/editor/src/ee/workspace/skills/customer-support-agent' ~/.agents/skills/'customer-support-agent' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'customer-support-agent' ~/.claude/skills/'customer-support-agent' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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