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sla-management

100 / 100 · Low risk

Fine to try.

By LeadMagic/gtm-skills (GitHub) · marketing · 79 stars · scanned at commit 2b7ec0f

Design and manage customer support SLAs — service level agreements, ticket priority matrices, first response time targets, resolution time targets, escalation paths, business hours configuration, and SLA performance dashboards. Use when defining support SLAs, building tier-based service levels, designing escalation policies, or measuring SLA compliance. Triggers on: "SLA design", "support SLAs", "escalation path", "ticket priority matrix", "first response time", "SLA compliance".

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'sla-management' ] || [ -L ~/.agents/skills/'sla-management' ]; then echo 'A skill folder named sla-management already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/LeadMagic/gtm-skills' "$d" && git -C "$d" checkout --quiet '2b7ec0f9e7044f46e4c77b536f486303fd863e28' -- 'skills/customer-success/sla-management' && mkdir -p ~/.agents/skills && cp -R "$d"/'skills/customer-success/sla-management' ~/.agents/skills/'sla-management' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'sla-management' ~/.claude/skills/'sla-management' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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