← All skills

escalation-routing

100 / 100 · Low risk

Fine to try.

By kortix-ai/CompanyOS (GitHub) · coding · 20,708 stars · scanned at commit be1a87d

The 15-minute escalation-routing runbook for the Plain support queue — detecting SLA breaches against {{sla_targets}}, VIP accounts in {{vip_accounts}}, and high severity, routing each qualifying ticket to the right team, opening a linked issue in {{linear_team}} when engineering is needed, and posting the alert to {{escalation_channel}}. Never closes a ticket or promises a resolution.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'escalation-routing' ] || [ -L ~/.agents/skills/'escalation-routing' ]; then echo 'A skill folder named escalation-routing already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/kortix-ai/CompanyOS' "$d" && git -C "$d" checkout --quiet 'be1a87d15c955ff2663f81d6a512bba5ee7caf33' -- 'packages/starter/templates/marketplace/runtime/skills/escalation-routing' && mkdir -p ~/.agents/skills && cp -R "$d"/'packages/starter/templates/marketplace/runtime/skills/escalation-routing' ~/.agents/skills/'escalation-routing' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'escalation-routing' ~/.claude/skills/'escalation-routing' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

Badge for your README

The badge for kortix-ai/CompanyOS shows the score of its lowest-scoring skill.

[![SkillTrust](https://zalavijaysinh.github.io/skilltrust/badges/kortix-ai/CompanyOS.svg)](https://zalavijaysinh.github.io/skilltrust/repos/kortix-ai/CompanyOS/)

Score history