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support-ticket-triage

100 / 100 · Low risk

Fine to try.

By composio-community/awesome-codex-skills (GitHub) · coding · 17,275 stars · scanned at commit 0930e13

Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.

Works with any agent that supports SKILL.md skills.

What this skill can do

We found nothing in the files we read that matches our rules. That does not prove the skill is safe: see the limits of static scanning.

Install

Paste this into your terminal. It downloads exactly the version we scanned, not whatever is newest.

if [ -e ~/.agents/skills/'support-ticket-triage' ] || [ -L ~/.agents/skills/'support-ticket-triage' ]; then echo 'A skill folder named support-ticket-triage already exists — not replacing it' >&2; false; else d=$(mktemp -d) && git clone --quiet --filter=blob:none --no-checkout 'https://github.com/composio-community/awesome-codex-skills' "$d" && git -C "$d" checkout --quiet '0930e1373789d2eda449039f7ac154b33031de89' -- 'support-ticket-triage' && mkdir -p ~/.agents/skills && cp -R "$d"/'support-ticket-triage' ~/.agents/skills/'support-ticket-triage' && rm -rf "$d"; fi

Codex reads ~/.agents/skills directly. For Claude Code, Cursor, Copilot, Gemini CLI, Antigravity or OpenCode, also link it. For Claude Code: ln -s ~/.agents/skills/'support-ticket-triage' ~/.claude/skills/'support-ticket-triage' (other agents: ~/.cursor/skills, ~/.copilot/skills, ~/.gemini/skills, ~/.gemini/config/skills, ~/.config/opencode/skills). Or install through the finder skill, which does both.

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